Returns and Refunds Policy

Welcome to JEUSOL! As an independent artisan, I pour my heart, time, and creative energy into every single piece of jewelry I make. Because my studio operates on a made-to-order basis—meaning each item is meticulously handcrafted specifically for you after your order is placed—all sales are final. I do not accept returns, exchanges, or issue refunds for a change of mind, personal preference, or ordering the wrong size.

I only accept requests for returns, exchanges, or refunds under two strictly defined circumstances:

  1. The item has a genuine manufacturing defect or was physically damaged during transit.
  2. You received the incorrect item.

For any questions or concerns regarding returns, you are always welcome to contact me at contact@jeusol.com.

1. Issues Upon Arrival (The 7-Day Window)

Please inspect your order immediately upon delivery. If your item has a genuine manufacturing defect, was physically damaged during transit, or if you received the incorrect item, you must contact me at contact@jeusol.com within 7 days of receiving your package.

To initiate a resolution, your email must include:

  • Your order number.
  • Clear, well-lit photographs showing the defect, damage, or incorrect item.
  • A brief description of the issue.

Please note: To ensure I can accurately verify fulfillment errors, shipping damages, or genuine manufacturing defects, all claims must be reported within this 7-day window. Claims made after this period cannot be reliably distinguished from regular wear and tear or accidental damage after delivery, and therefore will not be accepted.

2. Handmade, Natural Materials & Display Disclaimer

My designs frequently incorporate natural stones, crystals, resin, and handmade lampwork glass (such as my signature red mushroom beads). Because I do not use machine-made, mass-produced components, please be aware of the following:

  • Natural Variations: Natural inclusions, ice cracks, or slight color variations in stones and crystals are completely normal natural phenomena.
  • Handmade Characteristics: Minor differences in shape, color saturation, or tiny bubbles in my handmade resin and lampwork glass are the beautiful hallmarks of authentic artisanal work.
  • Screen Display Variations: While I make every effort to display the colors and details of my products as accurately as possible, electronic screens vary. I cannot guarantee that your device’s display will accurately depict the exact true colors of the physical items.

These unique characteristics ensure your jewelry is truly a one-of-a-kind piece of wearable art. They are not classified as quality defects and do not qualify for a return, exchange, or refund.

  1. Hygiene and Safety Restrictions

For strict health and hygiene reasons, all pierced jewelry (including all earring styles) are strictly non-returnable. I cannot accept returns on worn or unworn earrings under any circumstances unless they arrive physically broken in the original packaging.

3. Return Process (For Approved Claims Only)

If your claim for a defective or incorrect item is approved, I will provide you with specific instructions on how to proceed.

  • Do not send items back without authorization: Items sent back to my studio without first requesting a return via email will be rejected and will not be refunded.
  • Strict Packaging Requirements: If a return is authorized (e.g., for an incorrect item), the product must be unworn, unused, and returned in its exact original condition. This includes all original packaging, gift boxes, pouches, backing cards, stickers, and thank you cards.
  • Lost Returns Liability: If you are instructed to return an item, I strongly recommend using a reliable courier with a trackable shipping service and purchasing shipping insurance. I am not responsible or liable for any return parcels lost or damaged by your chosen courier. If a parcel is lost, it is your responsibility to claim compensation directly from the courier.
  • For verified defects or wrong items shipped by my mistake, I will take full responsibility and offer a replacement or a full refund.

4. Processing Refunds

If a refund is approved for a verified issue, you will be automatically refunded on your original payment method. Please remember it can take several business days for your bank or credit card company to process and post the refund to your account.