Shipping Policy

Thank you for shopping at JEUSOL. Every piece of jewelry is meticulously handcrafted with love and care in my studio. Please read this policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time (Made-to-Order)

Because my designs—featuring handmade lampwork glass, resin, and other materials—are not mass-produced, my studio operates on a strictly made-to-order basis.

  • Please allow 7 to 10 days for your order to be crafted, quality-checked, and packed.
  • Special Occasions & Rush Orders: Need your jewelry sooner for a birthday, anniversary, or special date? Please email me at contact@jeusol.com immediately after ordering. While I cannot guarantee it, I will always try my very best to accommodate rush requests where possible.
  • Please note: Processing time is separate from shipping time.

2. Order Modifications & Cancellations

Because each piece is handmade specifically for you, I only accept order cancellations or modification requests (such as changing an address or chain length) within 24 hours of placing the order. Once the 24-hour window has passed and production has begun, orders cannot be altered or cancelled.

3. Shipping Destinations

I proudly ship to jewelry lovers in the United States, United Kingdom, Canada, Australia, New Zealand, and select countries within the European Union and broader Europe. If your specific country is not available at checkout, please contact me to see if special arrangements can be made.

4. Estimated Delivery Times by Region

Once your order has been handcrafted and dispatched, it will be sent via tracked courier. Estimated transit times (after processing) are:

  • United States & Canada: 5-10 business days
  • United Kingdom: 5-7 business days
  • Europe (Select Countries): 5-10 business days
  • Australia & New Zealand: 7-12 business days

Disclaimer: All shipping times are estimates. Occasional delays due to weather, local postal disruptions, customs inspections, or other transit processes are beyond my control.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update in the courier’s system.

6. Customs, Duties, and Taxes (All-Inclusive for Eligible Orders)

To provide you with a premium shopping experience, I automatically cover applicable import duties and VAT for most international orders.

  • US, UK, Canada, Australia, and New Zealand: All duties and taxes are fully covered regardless of the order value. There are no hidden fees.
  • EU Customers (Orders Under €150): Under EU customs regulations, I automatically cover all VAT and duties for EU orders with a total value under €150. You will not be required to pay any extra fees upon delivery.
  • EU Customers (Orders Over €150): If your order total exceeds €150, it does not qualify for the automatic prepaid VAT scheme. If you choose to place a single EU order over €150, please note that you will be solely responsible for paying any import taxes or customs clearance fees upon the package’s arrival.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout! I am not responsible for packages delivered to an incorrect or undeliverable address provided by the customer. If a package is returned to me due to an incorrect address, the customer will be responsible for the cost of re-shipping the item.

8. Lost, Stolen, or Unlocated Packages

All orders are shipped with advanced tracking. Once a package has been marked as “Delivered” by the courier, JEUSOL is no longer liable for it. If your tracking shows delivered but you are unable to locate it, please check with your neighbors or your local post office. For packages genuinely lost in transit (not marked delivered), please contact me at contact@jeusol.com within 48 hours of the delivery anomaly, and I will assist you in filing a claim with the courier.

Contact Me

If you have any further questions about shipping, feel free to reach out to me at: contact@jeusol.com