FAQ

I proudly ship to jewelry lovers in the United States, the United Kingdom, Canada, Australia, New Zealand, and select countries within Europe. All orders are securely packaged and dispatched directly from my independent studio. If your specific country is not available at checkout, please contact me to see if special arrangements can be made, or check my Shipping Policy for more details.

I am happy to offer FREE standard shipping on all orders over $50 USD! For orders under $50 USD, shipping costs are calculated at checkout based on your specific location.

Because every single piece is handcrafted by me, please allow 5-10 days for processing and production before your order is handed over to the courier.

Transit times depend on your location. For detailed shipping timeframes, please take a quick look at my Shipping Policy.

Once your order leaves the studio, you will receive an email with your tracking number.

To provide you with a premium and seamless shopping experience, I automatically cover applicable import duties and taxes for most international orders:

• US, UK, Canada, Australia & New Zealand: All duties and taxes are fully covered regardless of the order value. There are no hidden fees.
• EU Customers (Orders Under €150): Under EU customs regulations, I automatically cover all VAT and duties for EU orders with a total value under €150. You will not be required to pay any extra fees upon delivery.
• EU Customers (Orders Over €150): If your order total exceeds €150, it does not qualify for the automatic prepaid VAT scheme. If you choose to place a single EU order over €150, please note that you will be solely responsible for paying any import taxes or customs clearance fees upon the package’s arrival.

• Other Supported Countries: For all other eligible countries available at checkout, applicable taxes are generally included in your purchase. If you have any questions about your specific location, please feel free to email me at contact@jeusol.com.

At this time, I am unable to take on completely new custom design requests. However, I always want your jewelry to fit you perfectly! I am very happy to make small adjustments to my existing designs, like modifying a chain length or changing the metal finish. Please email me at contact@jeusol.com before placing your order, and I will do my best to make it happen.

Because each piece is handcrafted specifically for you, I can only accept modification requests—such as adjusting a chain length or updating your shipping address—within 24 hours of placing your order. Once this 24-hour window has passed and production has begun, the order details cannot be altered. If you need to make a quick adjustment, please email me at contact@jeusol.com as soon as possible.

First, please check the tracking information that was automatically sent to your email when your order was dispatched. Please allow 24-48 hours for the tracking information to initially update in the courier’s system. While international deliveries usually run smoothly, occasional courier delays can happen and typically resolve themselves shortly. If you have any concerns about its progress, please email me at contact@jeusol.com with your order number, and I will gladly help you look into it.

To keep your handmade jewelry looking vibrant, please avoid exposing it to harsh chemicals, perfumes, or prolonged submersion in water. Lampwork glass and resin pieces should be handled gently to prevent accidental chipping. When not wearing them, store your pieces in a cool, dry place.

Because I handcraft each piece specifically for you on a made-to-order basis, all sales are final. I do not accept returns, exchanges, or issue refunds for a change of mind, personal preference, or ordering the wrong size.

I only accept returns or exchanges if:

• The item has a genuine manufacturing defect or was physically damaged during transit.
• You received the incorrect item.

If this happens, please email me at contact@jeusol.com within 7 days of delivery with your order number and clear photos of the issue. I will take full responsibility and guide you through the replacement or refund process.

Please note: Because I use natural stones, resin, and handmade lampwork glass rather than mass-produced components, natural inclusions, minor shape variations, tiny bubbles, and slight screen color differences are beautiful hallmarks of authentic artisanal work. These unique characteristics make your piece one-of-a-kind and are not considered quality defects for a return. For full details, please review my complete Returns & Refunds policy.